POSTAGE
All items are in stock and Orders are shipped within 24 hours from payment.
Within Australia
$10.00 FLAT RATE POSTAGE ON ALL ORDERS*
*Flat Rate Postage only includes ONE My Staffy Plush Toy, any additional My Staffy Plush Toys will inccur an additional $8.00 Postage on top of the Flat Rate. Postage costs are displayed during checkout, so there are no surprises.
International
International orders need to be placed via email - sales@mystaffy.com.au Overseas orders are shipped with International Registered Post and an individual quote will be given at the time of order. Delivery time is 3-10 Days.
Extra Postage Info
My Staffy endeavors to process and get your order to you as quick of possible. All the times outlined above are estimates. The intent is to provide excellent customer service and speedy delivery, however sometimes unforeseen circumstances do arise. Parcels may also be delayed due to public holidays or problems experienced by the Australia Post System. We cannot accept responsibility for these situations. The Customer must ensure that the Customer enters the correct delivery address as parcels which are returned as undeliverable will incur a re-dispatch fee. My Staffy reserves the right not to accept an Order, or having accepted an Order, to cancel an Order if it cannot supply the Goods. My Staffy keep all items in stock, however due to the large number of Products that we do carry, there may be occasional out of stock situations. This may delay the delivery of your parcel, you will receive a courtesy email informing you of expected delivery time should this be the case.
If you need to track your parcel or have an urgent date the order is needed by, please contact us so we can accommodate.
PAYMENT OPTIONS
Credit Card/Paypal - Online Credit Card payments are accepted using Visa, MasterCard and PayPal. PayPal handle all security and your credit card information. My Staffy is never in possession of this information. For more information about the security measures of your payment then please visit www.paypal.com . Paypal payments are also accepted
Money Order/CHQ - Cheque or Money Orders are accepted. Your order will not be sent until the payment has been received and cashed. The postage details will be supplied during checkout, please ensure to enclose your order number. We will hold your order for 5 working days before canceling, if an extension is needed please contact us.
Bank Deposit - Bank Details will be provided during checkout. Payment can either be transferred or made over the counter at any NAB Branch. We will hold the order for 5 working days to receive payment. Your order will not be sent until full payment has been received.
HOW TO SHOP
If you are new to the Online Shopping experience you may find the below information helpful. If you can see it on the site, you can buy it - it's that easy!
You can also visit the Contact Us page to ask any further questions.
STEP 1: Adding Items to your Shopping Cart
Located on the top menu bar is SHOP NOW. Click on the product image you like to be able to view a larger image plus more details and to Purchase. To proceed with purchase click on the ‘ADD TO CART’ Button. The store will then direct you to a new page showing the items in your Shopping Cart. If you would like to continue shopping, simply click the ‘Continue Shopping’ button, or once again click on SHOP NOW located on the top menu bar.
STEP 2: Shopping Cart
You can continue adding as many products as you like to your Shopping Cart. To view your items at any stage click on VIEW CART you will see this on the top navigation bar. To remove an item from your Shopping Cart, simply put a tick in the box under the heading ‘Remove’, then click on the ‘Update’ Button Below. This will Refresh your order.
Step 3: Checkout
Once you are happy with your items click on the ‘Checkout’ button which can be found on the ‘Shopping Cart’ page. Alternatively the ‘Checkout’ button is also located above the top navigation bar. Returning Customers can simply enter in their Email address and Password to sign in. If you have forgotten your password, simply click on the Forgotten your Password? Link. It will ask for your email address, you will be emailed a new password. For New Customers, click on the ‘New Customer’ button, a form will then drop down. Fill in the relevant details, the fields marked with a pink asterisk (*) are mandatory. Then select ‘Continue’.
The next page will show a summary of your order and will add the postage cost. If you have a discount coupon or gift voucher, enter it into the box entitled ‘Redeem Coupons’ and select ‘Apply’. To select the payment method click on the drop down box to select an option. Once the Payment method has been decided, select ‘Confirm Order’. Your order has now been submitted. You will receive an email with order details.
RETURNS
All orders are quality inspected before being securely packaged for shipping. Please choose carefull as they are no refunds for change of mind. If you item/s appear either faulty or wrongly described within 14 days of purchasing as Refund, Exchange or Store Credit will be issued. If choosing a refund we will credit your original meathod of payment. Please make contact via either email or phone to notify of the sitation and return address details will be provided.
IMPORTANT INFORMATION - The MY STAFFY PLUSH TOY is handmade in indonesia. They have all been produced from the exact same pattern but due to the nature of the manufacturing it is possible variations may occur. As mentioned above all items are quality inspected but please note that it is not as simple as running a photocopy through a machine. We feel this is definately a positive life like aspect as it adds to the individual quality of the collectable nature of the product, as in reality no two staffies are the same. |
